policy

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Return (withdrawal from the contract)

The customer has the right to withdraw from the contract of sale purchased in the store Instantowo.pl within 30 days from the date of receipt of the package.

In the event of withdrawal from the sales contract, the received product should be sent to the following address:

FHU Jan Cieślak
Natychmiastowo.pl
Niciarniana 33/39
92-320 Łódź

along with a completed return form attached in a hard copy to each order.
Within 14 days of receiving the parcel, the transfer is made to the account number provided in the return form.

Caution:

  • We do not accept parcels sent to us by cash on delivery or via a parcel locker.
  • The cost of returning the goods is covered by the Buyer.
  • The goods and the box / foil must be properly secured (please do not tape the box with shoes)
  • If it is not possible to print the form, please attach all the data contained therein on a sheet of paper.

Return form: https://allegro.ntch.ovh/szablon/doc/zwrot.pdf

Replacement

The customer has the right to replace the goods purchased in the store Instantowo.pl within 30 days from the date of receipt of the package.

In the event of an exchange, the product received should be sent to the following address:

FHU Jan Cieślak
Natychmiastowo.pl
Niciarniana 33/39
92-320 Łódź

In the case of exchange, please attach the exchange form in the paper version and attach PLN 10 for the return courier shipment or in the case of a cash-on-delivery shipment - PLN 15.

REPLACEMENT FORM: https://allegro.ntch.ovh/szablon/doc/wymiana.pdf

Caution:

  • We do not accept parcels sent to us by cash on delivery or parcel machines.
  • The cost of returning the goods is covered by the Buyer.
  • The goods and the box / foil must be properly secured (please do not tape the box with shoes)
  • If it is not possible to print the form, please attach all the data contained therein on a sheet of paper.

Complaints

The customer has the right to make a complaint about the goods purchased in the shop Natychmiastowo.pl within 2 years from the date of purchase.

In the event of a complaint, the product should be sent to the following address:

FHU Jan Cieślak
Natychmiastowo.pl
Niciarniana 33/39
92-320 Łódź

Comments:

  • We do not accept parcels sent to us by cash on delivery or parcel machines.
  • If it is not possible to print the form, please attach all the data contained therein on a sheet of paper.
  • Within 14 days from the date of receipt of the complaint, we will contact you to inform about the decision.
  • In the absence of the original box, please pack the shoes in a replacement packaging, e.g. cardboard.

COMPLAINT FORM: https://allegro.ntch.ovh/szablon/doc/reklamacja.pdf